Return & Refund Policy
Last Updated: September 15, 2025
14-Day Money-Back Guarantee: We offer a full refund within 14 days of your first subscription for first-time customers.
1. Refund Eligibility
You are eligible for a full refund if:
- You are a first-time subscriber
- You request a refund within 14 days of your initial subscription
- You have not violated our Terms of Service
- You have not excessively downloaded or copied our prompt library
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Subscription renewals (only first-time subscriptions eligible)
- Requests made after 14 days from initial subscription
- Account suspensions due to Terms of Service violations
- Change of mind after extensively using the service
- Team plan downgrades or member reductions
3. How to Request a Refund
mail Email Support
Send your refund request to:
info@dorcyai.com
call Phone Support
Call us directly:
+91 94605-64526
Required Information:
- Your account email address
- Subscription start date
- Reason for refund request
- Order/Transaction ID (if available)
4. Refund Processing
Processing Time: Approved refunds are processed within 5-7 business days and will appear in your original payment method.
Refund timeline:
- Review: 24-48 hours to review your request
- Approval: Email confirmation within 2 business days
- Processing: 5-7 business days to appear in your account
5. Subscription Cancellation
You can cancel your subscription anytime without penalty:
- Go to Account Settings → Billing → Cancel Subscription
- You'll retain access until the end of your current billing period
- No automatic refund for partial unused periods
- Re-activation available anytime before account deletion
6. Contact Information
For refund requests or questions about this policy:
Email: info@dorcyai.com
Phone: +91 94605-64526
Address: A-12 Pandav Nagar, Patel Nagar, Delhi 110008, India
This Return Policy may be updated from time to time. We will notify customers of any significant changes via email.