Return & Refund Policy

Last Updated: September 15, 2025

verified_user

14-Day Money-Back Guarantee: We offer a full refund within 14 days of your first subscription for first-time customers.

1. Refund Eligibility

You are eligible for a full refund if:

  • You are a first-time subscriber
  • You request a refund within 14 days of your initial subscription
  • You have not violated our Terms of Service
  • You have not excessively downloaded or copied our prompt library

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Subscription renewals (only first-time subscriptions eligible)
  • Requests made after 14 days from initial subscription
  • Account suspensions due to Terms of Service violations
  • Change of mind after extensively using the service
  • Team plan downgrades or member reductions

3. How to Request a Refund

mail Email Support

Send your refund request to:
info@dorcyai.com

call Phone Support

Call us directly:
+91 94605-64526

Required Information:

  • Your account email address
  • Subscription start date
  • Reason for refund request
  • Order/Transaction ID (if available)

4. Refund Processing

schedule

Processing Time: Approved refunds are processed within 5-7 business days and will appear in your original payment method.

Refund timeline:

  • Review: 24-48 hours to review your request
  • Approval: Email confirmation within 2 business days
  • Processing: 5-7 business days to appear in your account

5. Subscription Cancellation

You can cancel your subscription anytime without penalty:

  • Go to Account Settings → Billing → Cancel Subscription
  • You'll retain access until the end of your current billing period
  • No automatic refund for partial unused periods
  • Re-activation available anytime before account deletion

6. Contact Information

For refund requests or questions about this policy:

Email: info@dorcyai.com

Phone: +91 94605-64526

Address: A-12 Pandav Nagar, Patel Nagar, Delhi 110008, India

info

This Return Policy may be updated from time to time. We will notify customers of any significant changes via email.